Office Policies:

• Please give at least 24 hours’ notice for cancellations or rescheduling. • Same-day cancellations or no-shows may result in a fee. • Repeated no-shows or late cancellations (three or more) may result in dismissal from the practice.

• Arriving more than 15 minutes late may require rescheduling. • Please call if you’re running late—we’ll do our best to accommodate you.

• Your child must be seen in the office before new or refill prescriptions. • We do not respond to pharmacy refill requests. • Call to schedule a follow-up if symptoms continue after refills.

• Co-pays, deductibles, and self-pay balances are due at check-in. • The adult accompanying the child is responsible for payment.

• Bring your current insurance card and photo ID to every visit. • If your child has Medicaid and commercial insurance, we must bill commercial first. • Notify us of any insurance or contact changes within 15 days. • You are responsible for understanding your plan coverage and benefits. Verification is a courtesy, not a guarantee of payment. • We are not responsible for delays or denials due to inactive or incorrect insurance.

• Insurance does not cover all services. • Families are responsible for non-covered charges.

• Newborns must be added to a parent’s plan within 30 days of birth. • Parents must enroll the baby and provide proof of insurance. • Families are responsible for payment if insurance is inactive.

• Ensure your child’s PCP is listed as one of our providers with your plan. • This ensures access to referrals, authorizations, and timely care. • Visits may be denied if PCP is not properly listed.

• Bring WIC, daycare, or authorization forms to your visit. • Forms submitted outside visits take 7–10 business days. • One free copy of immunization records is provided. • Copying fees may apply for full records. • No charge for records faxed to another doctor (release form required).

• For non-urgent questions, refills, follow-up, and appointment requests. • Allow up to 72 hours for a response—call if no reply. • Not for emergencies or new symptoms needing diagnosis. • Some messages may be billed if medical decision-making is required.

• We follow CDC immunization guidelines. • Routine well visits and screenings are vital for healthy development.

• We are committed to providing a caring, respectful space for all families and staff. • Aggressive language or behavior will not be tolerated.