Question 1

📞 Appointments & Cancellations

Accepted Answer

• Please give at least 24 hours’ notice for cancellations or rescheduling.

• Same-day cancellations or no-shows may result in a fee.

• Repeated no-shows or late cancellations (three or more) may result in dismissal from the practice.

Question 2

⏰ Late Arrivals

Accepted Answer

• Arriving more than 15 minutes late may require rescheduling.

• Please call if you’re running late—we’ll do our best to accommodate you.

Question 3

💊 Medication Refills

Accepted Answer

• Your child must be seen in the office before new or refill prescriptions.

• We do not respond to pharmacy refill requests.

• Call to schedule a follow-up if symptoms continue after refills.

Question 4

💳 Payments

Accepted Answer

• Co-pays, deductibles, and self-pay balances are due at check-in.

• The adult accompanying the child is responsible for payment.

Question 5

📑 Insurance Requirements

Accepted Answer

• Bring your current insurance card and photo ID to every visit.

• If your child has Medicaid and commercial insurance, we must bill commercial first.

• Notify us of any insurance or contact changes within 15 days.

• You are responsible for understanding your plan coverage and benefits. Verification is a courtesy, not a guarantee of payment.

• We are not responsible for delays or denials due to inactive or incorrect insurance.

Question 6

💲 Additional Fees

Accepted Answer

• Insurance does not cover all services.

• Families are responsible for non-covered charges.

Question 7

👶 Newborn Insurance

Accepted Answer

• Newborns must be added to a parent’s plan within 30 days of birth.

• Parents must enroll the baby and provide proof of insurance.

• Families are responsible for payment if insurance is inactive.

Question 8

👨‍⚕️ PCP Requirement

Accepted Answer

• Ensure your child’s PCP is listed as one of our providers with your plan.

• This ensures access to referrals, authorizations, and timely care.

• Visits may be denied if PCP is not properly listed.

Question 9

🗂 Forms & Medical Records

Accepted Answer

• Bring WIC, daycare, or authorization forms to your visit.

• Forms submitted outside visits take 7–10 business days.

• One free copy of immunization records is provided.

• Copying fees may apply for full records.

• No charge for records faxed to another doctor (release form required).

Question 10

💬 MyChart Messaging

Accepted Answer

• For non-urgent questions, refills, follow-up, and appointment requests.

• Allow up to 72 hours for a response—call if no reply.

• Not for emergencies or new symptoms needing diagnosis.

• Some messages may be billed if medical decision-making is required.

Question 11

💉 Vaccines & Preventive Care

Accepted Answer

• We follow CDC immunization guidelines.

• Routine well visits and screenings are vital for healthy development.

Question 12

🛡️ Respectful Environment

Accepted Answer

• We are committed to providing a caring, respectful space for all families and staff.

• Aggressive language or behavior will not be tolerated.

Office Policies:

Frequently asked questions