Office Policies:

Kids First Pediatrics
Office Policies & Financial Information

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📞 Appointments & Cancellations

• Please give at least 24 hours’ notice for cancellations or rescheduling.
• Same-day cancellations or no-shows may result in a fee.
• Repeated no-shows or late cancellations (three or more) may result in dismissal from the practice.

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⏰ Late Arrivals

• Arriving more than 15 minutes late may require rescheduling.
• Please call if you’re running late—we’ll do our best to accommodate you.

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💊 Medication Refills

• Your child must be seen in the office before new or refill prescriptions.
• We do not respond to pharmacy refill requests.
• Call to schedule a follow-up if symptoms continue after refills.

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💳 Payments

• Co-pays, deductibles, and self-pay balances are due at check-in.
• The adult accompanying the child is responsible for payment.

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📑 Insurance Requirements

• Bring your current insurance card and photo ID to every visit.
• If your child has Medicaid and commercial insurance, we must bill commercial first.
• Notify us of any insurance or contact changes within 15 days.
• You are responsible for understanding your plan coverage and benefits. Verification is a courtesy, not a guarantee of payment.
• We are not responsible for delays or denials due to inactive or incorrect insurance.

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💲 Additional Fees

• Insurance does not cover all services.
• Families are responsible for non-covered charges.

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👶 Newborn Insurance

• Newborns must be added to a parent’s plan within 30 days of birth.
• Parents must enroll the baby and provide proof of insurance.
• Families are responsible for payment if insurance is inactive.

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👨‍⚕️ PCP Requirement

• Ensure your child’s PCP is listed as one of our providers with your plan.
• This ensures access to referrals, authorizations, and timely care.
• Visits may be denied if PCP is not properly listed.

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🗂 Forms & Medical Records

• Bring WIC, daycare, or authorization forms to your visit.
• Forms submitted outside visits take 7–10 business days.
• One free copy of immunization records is provided.
• Copying fees may apply for full records.
• No charge for records faxed to another doctor (release form required).

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💬 MyChart Messaging

• For non-urgent questions, refills, follow-up, and appointment requests.
• Allow up to 72 hours for a response—call if no reply.
• Not for emergencies or new symptoms needing diagnosis.
• Some messages may be billed if medical decision-making is required.

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💉 Vaccines & Preventive Care

• We follow CDC immunization guidelines.
• Routine well visits and screenings are vital for healthy development.

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🛡️ Respectful Environment

• We are committed to providing a caring, respectful space for all families and staff.
• Aggressive language or behavior will not be tolerated.